FAQs

How do I place an order?

Browse our website and select the items you like.

Select the appropriate size, color, etc. and click "Add to Cart".

Once you have completed your purchase, click the shopping cart icon, check the items, and then click "Checkout".

Fill in the delivery address and payment information to confirm the order.

Click "Submit Order" to complete your purchase.

How do I check the status of my order?

Log in to your account and visit the "My Orders" page to view all completed or pending orders.

You will receive email notifications about order processing, shipment, etc., and the order status will be displayed in it.

Can an order be modified?

Once an order is submitted and enters the processing stage, we are generally unable to modify the order content. If you need to change your order, please contact our customer service team as soon as possible and we will do our best to assist you.

Can an order be cancelled?

If your order has not yet been shipped, you can contact our customer service to cancel the order. After the order has been shipped, you will need to return the order according to our return policy.

Do you support international delivery?

Yes, we provide international delivery services, and the specific delivery time and cost will vary depending on your address. Duties and taxes for international orders will be borne by the customer, please refer to local customs policies for specific regulations.

How will my product be delivered?

We ship via well-known couriers and provide you with a tracking number so that you can check the status of the shipment at any time.

Standard delivery time is usually 7-15 business days, depending on your region.

How to apply for a return or refund?

Returns must comply with our return policy and can usually be returned within 30 days of receiving the product.

Please contact our customer service team with the order number and reason for the return, and we will provide you with the return address and instructions.

Once the return is completed, we will process the refund and the refund will be credited to your account within 5-10 business days.

Is my payment information safe?

We use encryption technology to protect your payment information and ensure the security of all transactions.

We only work with trusted payment platforms such as Visa and MasterCard to ensure your payment security.

Can I use a discount code?

If you have a valid discount code, you can enter the discount code on the checkout page and the system will automatically apply the discount.

How do I change my delivery address?

If your order has not yet been shipped, you can change the delivery address on the order page.

If your order has already been shipped, you will need to contact our customer service team and we will do our best to help you.

Why can't I log into my account?

Please make sure your username and password are entered correctly. If you forgot your password, you can click "Forgot Password" to reset it.

If you are still unable to log in, please contact our customer service team and we will help you log back into your account.

Do you have an offline store?

We currently only offer online shopping services, but you can enjoy the convenience of shopping through our website, and global shipping makes it easy for you to shop anytime, anywhere.

How do I contact the customer service team?

Our customer service team will help you during business hours by sending an email to: service@gymatt.com.

Service hours: Monday to Friday: 8:30 am to 5:00 pm; Saturday and Sunday: 9:30 am to 5:00 pm.

If you have any other questions or concerns, please feel free to contact us! We are always ready to help you.