Payment Terms
Gymatt supports multiple online payment methods. The relevant payment terms and usage rules are as follows:
1. Accepted payment methods
We accept Visa and Mastercard credit and debit cards.
When making payment, you need to provide a valid card number, expiration date and security code (CVV) on the back of the card.
2. Payment confirmation
After submitting your payment information, we will verify your payment information through the payment processing system. Once the payment is successfully confirmed, we will process your order.
If the payment is unsuccessful, you will receive a corresponding payment failure notification. Please try to pay again according to the notification prompts.
3. Payment security
The company uses advanced encryption technology to ensure that your payment information is protected during transmission. We use a secure payment processing system that complies with PCI DSS (Payment Card Industry Data Security Standard) to prevent unauthorized transactions.
The company does not store your credit card details, and all payment information will be processed through the payment gateway.
4. Payment currency and conversion
The payment will be processed according to the currency of your card account. If your account currency is different from the settlement currency of the goods or services, the credit card will automatically convert the currency during the transaction, which may involve relevant currency conversion fees.
Currency conversion fees are charged by your issuing bank or financial institution, and the Company is not responsible for such fees.
5. Payment Disputes
If you have any questions or disputes about payment transactions, please contact us in time and we will assist you in verifying the transaction.
If you encounter problems during the payment process (such as frozen funds, payment failure, etc.), please contact your issuing bank or credit card company first. We will provide assistance based on the specific situation.
6. Refund and Return Policy
If a refund is required, the refund amount will be returned to your payment account through the payment channel. The refund processing time may take 5-10 working days, depending on the processing speed of the issuing bank.
During the refund process, transaction fees and other related fees incurred during the payment process will not be refunded.
7. Disclaimer
The Company is not responsible for any technical problems in the payment process (such as payment gateway failure, network interruption, etc.) or payment delays or failures caused by payment system problems.
Users should ensure that the payment information provided is accurate. The Company does not assume any responsibility for payment failures caused by incorrect information.
8. Applicable Law and Dispute Resolution
These payment terms are governed by law.
If any dispute arises in connection with payment, the parties shall first resolve it through friendly negotiation; if the negotiation fails, the parties agree to submit the dispute to a court or arbitration institution for resolution.
By paying using any of our supported payment methods, you agree to abide by the above terms and conditions. If you have any questions or concerns, please feel free to contact us by email at service@gymatt.com.