Shipping Policy
Thank you for your support and trust in Gymatt! We are committed to providing you with a smooth and convenient shopping experience. The following is our shipping policy, which is designed to ensure that you have a clear understanding of the order delivery process and enjoy quality service.
1. Order Processing Time
We will process the order within 1-2 business days after receiving confirmation. After the order is confirmed, you will receive a confirmation email with shipping information.
2. Shipping Area
We currently support global delivery. Depending on your address, the shipping cost and delivery time will vary.
In some areas, delivery time may be delayed due to logistics restrictions, weather conditions or unforeseen circumstances.
3. Shipping Methods and Costs
We provide a variety of shipping methods, including standard shipping and expedited shipping. You can choose the appropriate shipping method at checkout according to your needs.
The shipping cost will be displayed on the checkout page and calculated based on your shipping address and the selected shipping method.
Standard Shipping: Estimated delivery time is 7-15 business days. Free shipping for orders over $69 and free shipping for orders below $6.99.
Expedited Shipping: Estimated delivery time: 3-5 business days. Please contact our customer service team if you require expedited shipping.
For customers whose order amount exceeds a certain amount, we provide free standard shipping service. Please refer to the instructions on the checkout page for the specific amount.
4. Tracking and Notification
Once your order is shipped, we will provide shipping tracking information via email, and you can check the latest status of your package at any time.
If you do not receive a tracking email or have any problems viewing the shipping information, please feel free to contact our customer service team and we will help you.
5. Shipping Delays and Problems
Although we will do our best to ensure that your order is delivered on time, shipping delays may occur due to some uncontrollable factors such as weather, holidays, customs inspections, etc.
If you encounter shipping problems, such as damaged or lost packages, please contact us immediately. We will coordinate with the carrier to resolve the problem for you as soon as possible.
6. Customs and Duties
International orders may be subject to the customs regulations of the destination country and may incur additional duties and taxes.
These charges are borne by the consignee, and we recommend that you understand the relevant customs policies before placing an order.
7. Address Changes
If you need to change your delivery address before your order is processed, please contact our customer service team as soon as possible and we will do our best to assist you in making the adjustment.
Address changes may be restricted or delayed after your order enters the shipping stage.
8. Returns and Exchanges
If you need to return or exchange a product, please refer to our Return and Exchange Policy to ensure that you understand the relevant process and requirements. If you apply for a return for personal reasons, the return shipping fee will be borne by the user. If the return is due to product quality issues or shipping errors, the shipping fee will be borne by us.
9. Order Cancellation
Once the order is confirmed, we will process and ship it as soon as possible. If you need to cancel the order, please contact our customer service team as soon as possible. We will cancel your order and refund it before shipping.
10. Contact Us
If you have any questions about shipping or need further assistance, please feel free to contact our customer service department by email: service@gymatt.com.
Service hours: Monday to Friday: 8:30 am to 5:00 pm; Saturday and Sunday: 9:30 am to 5:00 pm.
We are committed to providing you with fast and efficient service to ensure your shopping experience is pleasant and smooth!
